© Edward(Ted) Palmer 2017

020 8941 0124       07982 942536             phototed.co.uk@gmail.com     

Ted Palmer your local family photographer Ted Palmer - Award Winning Portraiture - 02089410124

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Customer Care Statement


  1. Ted Palmer will try to resolve any query or concern you have as soon as possible.
  2. Clients will be treated with courtesy and fairness at all times.
  3. All goods supplied are covered by a guarantee for 12 months: in the event of a claim for faulty goods it is at  Ted Palmer’s discretion to repair or replace the faulty goods to the clients satisfaction.
  4. All goods supplied will be of a ‘satisfactory and saleable condition’ as specified in the Sale of Goods Act.
  5. Any complaint regarding goods or services must be made to Ted Palmer within 31 days of receipt of the completed goods. Ted Palmer will acknowledge receipt of the complaint within 5 working days and will endeavour to reach a final resolution within one month
  6. Any complaint made after 31 days may be considered unreasonable within the meaning of the Sale of Goods Act.
  7. All further orders from an original order will be treated as an extension of Terms and Conditions of business of the photographer.